Monthly Archives: May 2014

Who Needs a Patient Advocate?


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A nurse at high risk for breast cancer called to make an appointment for her annual preventive mammogram.  During the phone call, the appointment scheduler asked the nurse if she was experiencing any symptoms.  She told the scheduler that her skin was itchy, including her breasts, but she was pretty sure the itching was caused by the new soap she was using.  Unbeknownst to the nurse, the scheduler noted “itching breasts” in her chart, and instead of scheduling her for […]

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Meet Victoria Florentine


Helping the sick was a natural choice for Victoria Florentine, whose father became ill with heart and lung disease when he was thirty-five years old.  From age ten, Victoria called for the ambulance, kept her mother and the other four children calm and quiet, and held her father’s hand until help arrived.  Although her father did not live long enough to see it, Victoria dedicated her life to guiding those with breathing disorders toward better health. Victoria began her healthcare […]

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