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Who Needs a Patient Advocate?


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A nurse at high risk for breast cancer called to make an appointment for her annual preventive mammogram.  During the phone call, the appointment scheduler asked the nurse if she was experiencing any symptoms.  She told the scheduler that her skin was itchy, including her breasts, but she was pretty sure the itching was caused by the new soap she was using.  Unbeknownst to the nurse, the scheduler noted “itching breasts” in her chart, and instead of scheduling her for […]

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